TERMS AND CONDITIONS
Booking Conditions
All bookings are non-refundable and non-transferable. If you are unable to attend your appointment, the deposit will be forfeited.
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To secure your appointment or wedding date, a non-refundable deposit is required. This deposit is essential to secure the services and ensure availability for your requested date/time. Kindly note that we do not hold appointment dates until the deposit has been paid.
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Please ensure you arrive on time for your appointment, service will only be provided within your allocated booking time.
Allergies/ Medical Conditions
It is the client's responsibility to disclose any allergies or medical conditions prior to the appointment. Under no circumstances is Beauty by Eugene responsible or liable for any reactions to products used.
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Beauty by Eugene reserves the right to refuse service if the client exhibits contagious symptoms, such as but not limited to vomiting, fever, coughing, diarrhea, conjunctivitis, or cold sores. Therefore, deposits will not be refunded if contagious symptoms are present.
Extra Fees
Bookings made outside standard trading hours (7am - 5pm) will incur an additional $30 fee. This fee will be applied at the time of your appointment.
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For hairstyling appointments, please arrive with completely dry hair, free of any styling products.
If your hair requires professional blow-drying before styling, we recommend completing this step before your basic hairstyling appointment.
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Additional fees may be applicable for certain hairstyling services requiring extra time. These may include styling extra-long or thick hair, clip-in extensions, or working with damp hair. Please notify Eugene if you require extra time on a hairstyling service.
Group/ Wedding Bookings
All on-location bookings will incur a travel fee. Additionally clients are kindly requested to organise and cover parking/ hotel cost.
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If the event of postponement, this is classified as cancellation. A new deposit is required to secure the new date.
Changes to the size of the group booking can be discussed after the deposit has been made.
Additional fee may also be added if the amount of guests being serviced reduces below to the booking minimum.
If the booking size decreases, full payment for the original reserved spot is still required to match the initial quote.
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The remaining balance of will need to be paid in full 2 weeks prior to booking date via bank transfer.
Photographs/ Videos
Beauty by Eugene reserves the right to capture photographs or videos for promotional purposes on social media and website. If the client do not wish to be featured, please disclose accordingly prior to the appointment.